BGP4 Network - Support
While running and maintaining an autonomous routing based network, BGP4 technical knowledge and experience is essential. One can choose to build up such knowledge internally (up to some level) or outsource the maintenance of the BGP4 network.
Very often however, internal and external knowledge is combined, either over time (by initially outsourcing and gradually taking over maintenance yourself) or based on the service level (by doing first or even second line maintenance yourself, and outsourcing second or third line support).
In a Non-Stop redundant setup outsourcing starts at € 225 per month for third line support, and goes up to € 900 per month for fist line maintenance.
1e line maintenance (24*7/1)
First line maintenance of the BGP4 implementation means executing the day-to-day tasks to operate the router. This includes:
2nd line support (24*7/4)
Second line support is used for urgent problems with the BGP4 configuration that cannot be resolved by regular day-to-day engineers, and cannot wait until regular business hours and therefor need to be escalated to second line support with a rapid response time.
3rd line support (8*5/NBD)
Third line support is used for resolving non-urgent (things that can wait until business hours) problems in the BGP4 configuration or configuration changes that are to complex for day-to-day engineers.
Open Peering can take care of the 1st line BGP4 Maintenance or 2nd or 3rd line BGP4 Support on a network, whether it is one router of a fully Non-Stop redundant setup with two routers.
Working hours included
In the above products a maximum amount of management or support hours per month is included in the price as described below. Additional spent hours are calculated in rear at tariffs described below.
The above prices for a Non-Stop setup apply when two routers within 1 network (AS) are used, in a load balancing or failover redundant configuration.
The Support is not done on-site but only via email, phone, inband (over the Internet) or out-of-band (dial-in) from the Open Peering NOC. The customer is responsible for remote access to the routers.